File a Claim

Expert claims guidance every step of the way


Need to File a Claim?

Call our Senior Claims Specialist, Katrina Papa: (518) 465-3591, call toll-free 800-836-0736 or Contact Us.

Calling during non-business hours? Follow the prompts to reach our 24-hour access service.


Submitting a claim can seem overwhelming. At Austin & Co., Inc. we see our clients through every aspect of a claim. Our Senior Claims Specialist, Katrina Papa, is dedicated to assisting clients through their loss. She holds a New York State Adjuster’s license and has worked extensively with insurance claim department personnel. Her duties include everything from assisting claimants and policy holders with taking an initial report to working as your advocate with the insurance carrier.


Please be advised that no coverage can be bound or altered, nor can any claim be reported via our website or voicemail systems.