File a Claim

Expert claims guidance every step of the way

Need to File a Claim?

Call our Senior Claims Specialist, Katrina Papa: (518) 465-3591, call toll-free 800-836-0736 or Contact Us.

Calling during non-business hours? Follow the prompts to reach our 24-hour access service.

Submitting a claim can seem overwhelming. At Austin & Co., Inc. we see our clients through every aspect of a claim. Our Senior Claims Specialist, Katrina Papa, is dedicated to assisting clients through their loss. She holds a New York State Adjuster’s license and has worked extensively with insurance claim department personnel. Her duties include everything from assisting claimants and policy holders with taking an initial report to working as your advocate with the insurance carrier.

Please be advised that no coverage can be bound or altered, nor can any claim be reported via our website or voicemail systems.

Legal Fraud Disclaimer

Alera Group, Inc. is aware that there are persons fraudulently impersonating our company by using fake internet domains that appear to look like our legitimate services. If you are contacted by someone claiming to work for Alera Group, or any of our partners, please carefully review the email address and domain. If you have a relationship with our company, please contact us directly and not through any information that is provided in such an email. Please be extremely careful in responding to such emails with personal and financial information, sharing passwords, or any other information of value. Alera Group, or any of our partners, will never send ACH instructions via email and thus we strongly recommend that you verify the authenticity of each wire transfer request by calling your Alera Group contact using the number you have previously called.