Click here to access our coronavirus (COVID-19) resource center.

Expect Superior Service from Insurance Professionals

Expect superior service from great people who are committed to customer experience and high performance when you work with Austin. We are pleased to announce that Austin & Co., Inc. has retained its Best Practices Agency status for 2020!

The Best Practices Study was initiated by IIABA in 1993 as the foundation for efforts to improve agency performance. The annual study of leading independent insurance agencies, which is conducted for IIABA by Reagan Consulting of Atlanta, GA., documents the business practices of these high performance agencies and urges others to adopt similar practices.

Client retention and high performance are key qualifiers to the award. These are also the cornerstones of our agency’s service philosophy. We consistently exceed our clients’ expectations by remaining industry thought leaders, going above and beyond basic service standards, and providing comprehensive solutions to best meet desired objectives.

Inclusion in this elite group of independent insurance agencies over 25 years further highlights Austin & Co.’s dedication to long-term client relationships and innovation in order to remain our clients go-to resource and trusted partner.



Founded in 1896, IIABA is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance – property, casualty, life and health—as well as employee benefit plans and retirement precuts. Web address: